karyka's Privacy Policy
Your personal information is completely safe with us. Learn in detail here how karyka collects, uses and protects your information.
1. Introduction and Scope
karyka ("we", "our", "platform") operates an online gaming and betting service for Bangla-speaking users in Bangladesh. When you use karyka's website or services, you voluntarily provide certain personal information. This Privacy Policy ("Policy") explains how we collect that information, what purposes we use it for, who we may share it with, and how we keep it secure.
This Policy applies to all karyka services — including website visits, account registration, deposits and withdrawals, playing games, and receiving support services. Please read this Policy in full before using our services. Continued use of the services means you have accepted the terms of this Policy.
2. Information We Collect
karyka collects only the information necessary to operate the service. We do not collect any unnecessary or excessive information. The types of information we collect are described below:
2.1 Identity Information
Information you provide at the time of account registration:
- Full name
- Date of birth (for age verification — 21+ is mandatory)
- Email address
- Mobile number
- National ID card or passport number (for KYC verification)
- Residential address
2.2 Financial Information
Information required for deposits and withdrawals:
- bKash, Nagad, Rocket or Upay number
- Bank account number and branch details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal dates and times
We never collect card numbers or PINs.
2.3 Technical Information
Information collected automatically from your device and connection:
- IP address
- Browser type and version
- Operating system
- Device identifier
- Cookies and session data
- Navigation patterns and time spent on the website
2.4 Gaming Activity Information
Records of your use of the platform:
- List of games played and results
- Bet amounts and frequency
- Bonus usage history
- Session duration and activity patterns
- Responsible gaming limit settings
3. Purposes of Using Information
We use the information collected in accordance with your personal privacy policy only for the purposes below:
3.1 Account Management and Verification
We use your identity information to create and manage your account, verify your age (to confirm 21+), complete the KYC (Know Your Customer) process, and ensure login security.
3.2 Processing Financial Transactions
We use your financial information to process deposits and withdrawals, prevent fraud, and maintain records of financial transactions. All transactions are secured through SSL encryption.
3.3 Service Improvement and Personalisation
We analyse your gaming activity information to improve your gaming experience, suggest games based on your preferences, offer relevant bonuses and promotions, and resolve technical issues on the platform.
3.4 Customer Support
We use your contact information to respond to your support requests, resolve issues, and maintain service-related communication with you. Our 24/7 Bengali support team is always here for you.
3.5 Responsible Gaming Monitoring
We analyse your gaming patterns to prevent gambling addiction and ensure responsible gaming. Where necessary, we will alert you or advise you to set limits. Visit our responsible gaming page to learn more.
4. Information Sharing and Third Parties
karyka never sells your personal information. However, limited information may be shared with the following third parties where strictly necessary to operate the service:
4.1 Payment Processors
The financial information necessary to complete transactions via bKash, Nagad, Rocket, Upay and bank transfer services is shared. These payment processors follow their own privacy policies and keep your information secure.
4.2 Game Software Providers
Game providers including Pragmatic Play, PG Soft, JILI, Spribe and Evolution Gaming receive only the minimum information needed to operate games. They do not receive any sensitive financial or identity information.
4.3 Technology and Cybersecurity
Providers of website hosting, data analytics and cybersecurity services may have limited access to the technical information necessary to effectively operate the platform.
4.4 Legal Obligations
We may disclose information where we are legally required to do so by a valid order from a law enforcement agency, a court directive, or a regulatory authority. In such cases, we will endeavour to notify you as far in advance as possible.
5. Cookies and Tracking Technologies
The karyka website uses cookies to improve your browsing experience. Cookies are small text files stored in your browser.
5.1 Essential Cookies
These cookies are necessary for the basic functionality of the website. Without them, login sessions, security verification and payment processes will not work correctly. These cookies cannot be disabled.
5.2 Functionality Cookies
These cookies are used to remember your preferences (such as language and game settings). They personalise your experience. You can disable them if you wish, but you may lose some features as a result.
5.3 Analytics Cookies
These are used to analyse which pages receive the most visits and where issues are occurring, in order to improve the service. This data is completely anonymous and does not identify you personally.
You can delete or disable cookies at any time from your browser settings. The process differs for each browser — refer to your browser's help section.
6. Data Security Measures
We use industry-standard technical and organisational measures to protect your information.
6.1 Encryption
All your information is secured with SSL/TLS encryption technology. When you see "https" and a padlock icon in the website URL, the connection is encrypted. Financial information is protected with an additional layer of encryption.
6.2 Access Controls
Only authorised karyka staff access your information, and only for necessary work purposes. All access is logged and audited regularly. Strict policies are followed to prevent unauthorised access.
6.3 Data Storage
Your information is stored on secure servers. Regular backups are taken so that no information is lost in the event of a technical failure. Physical security of servers is also maintained.
6.4 Security Monitoring
Our systems are monitored 24/7 to detect suspicious activity. We conduct regular security testing and updates to protect against cyber threats.
7. Data Retention Period
7.1 Active Accounts
We retain all your information for as long as your account remains active. This information is necessary for providing the service, offering support, and meeting legal obligations.
7.2 After Account Closure
Even after an account is closed or deactivated, certain information is retained for a defined period for legal, regulatory and financial audit requirements. Once that period has passed, the information is securely deleted or anonymised.
7.3 Financial Records
Transaction records, particularly deposit and withdrawal history, may be retained for an extended period due to financial regulatory and tax obligations. These records are not used for marketing or any other commercial purpose.
8. Your Rights
karyka respects your right to protect your information. You may exercise the following rights:
8.1 Right to Access Information
You may request to see what information we hold about you. After verification, we will provide you with a copy within a reasonable time.
8.2 Right to Correct Information
If any of your information is incorrect or incomplete, you may request a correction. Some information can be updated directly from account settings; for other information, please contact the support team.
8.3 Right to Delete Information
In certain circumstances you may request that your information be deleted. However, we may be required to retain certain information due to legal obligations or ongoing disputes.
8.4 Opting Out of Marketing Communications
If you no longer wish to receive promotional emails or messages, you may opt out at any time. This can be done from account settings or through the support team. Essential service-related messages cannot be stopped.
Email: [email protected]
Or speak to us in Bengali on our 24/7 live chat.
9. Protection of Minors
karyka's services are strictly for those aged 21 and above. We do not knowingly collect any information from persons under 18 or 21. Age verification is mandatory at registration and identity documents are verified during the KYC process.
If we become aware that a minor has opened an account, we will immediately close that account and delete all associated information. If a parent or guardian believes their child has opened an account on our platform, please contact us without delay.
10. Changes to the Policy
karyka may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will change. For significant changes, we will provide notice to your registered email or on the platform.
Continued use of the service after changes means you have accepted the updated policy. We therefore recommend checking this page regularly. If you have questions about any changes, please contact us.
11. Contact Us
If you have any questions, concerns or complaints about this Privacy Policy, please get in touch. Our privacy team is ready to respond to your message promptly.
To learn more about our rules, visit our Terms and Conditions and Responsible Gaming pages. To learn more about karyka, visit our About Us page.